![]() Furthermore, MWEB successfully repels 5,000 attacks a day.Besides, they were also quick to note that no personal information was lost and that none of MWEB’s clients suffered any losses as their usernames and passwords had been recreated and changed.MWEB also has been contacting their customers to reset their passwords, as an added security measure. MWEB responded quickly to the hacking incident.There were several reasons for the considerations: If I am MWEB customer, I would consider MWEB’s response to the security breach to be acceptable. Q3: If you were an MWEB customer, would you consider MWEB’s response to the security breach to be acceptable? Why or why not? Customers would also lose their confidence and trust on the services provided by MWED in the future. At the same time, they are facing with inconvenience regarding the problems because they have to recreate or change their password and facing the possibility of the service could not be accessed. Therefore, those impacts will be the threat to customer retention and reputation.Ĭustomers may need to face the problem of losing of their personal information which is privacy for them. It brings a big change in the company and it might affect their business routines. MWED would lose trust from their customers and it is hard to gain back the trust form the customers.įurthermore, they need to immediately implement proper policies and controls of their systems and at the same time, they need to prepare for legal action and financial risks. The possible business impact of this security breach for MWEB is this security breach forces MWEB to notify their customers and find the possible solutions for the problem and to work together with Internet Solution to solve those issues. ![]() The security breach gives a big impact on both MWEB Business and its customers. Q2: What is the possible business impact of this security breach for both MWEB and its customers? Given the fact that the personal data /or inform customers that were stored in MWEB’s IPC network are harmless from hackers’ attacks, thus it can be deemed that the other driver(s) of security breach at MWEB was instigated by inadequate capacity of MWEB’s database server and due diligence of appointing third-party services. Prior to the vulnerable security system, it induced at the exposure of 2,390 users of MWEB’s business digital subscriber into the public. From the given case study, the security system of third-party services in which MWEB relied on was discovered to have no firm protection that could prevent hackers from infiltrating its database system. Thereof, the integration of sub-standard network system at MWEB, which led to the reliance on third-party services were one of the prominent causes of the security breach.Īnother technology issue that triggered the security breach at MWEB was driven by the susceptible security system. Yet, in this case, MWEB third-party services were incorporated with neither solid network nor security system and thus allowing hackers to access its network system for gaining customers’ private /or personal data. Prominently, the dependency toward third-party services does not have any issue(s) so long as its security and network systems are safe from malware attacks where it enables customers’ data /or information to be protected and let customers stay at ease. Prior to the reliance on third-party services, MWEB’s customers ended up with sharing their neither business nor personal data /or information to the third-party services. However, the dependency toward third-party services did not guarantee the safety of neither customers’ business nor personal data /or information. Apparently, MWEB was revealed to have unreliable network system for its business, which in turn, compelling business to rely on third-party services. One of the technical issues that led to the security breach at MWEB was primarily triggered by the sub-standard network system. ![]() ![]() Q1 What technology issues led to the security breach at MWEB ? ![]()
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